Mospely's Privacy Policy — Your data, our responsibility.

1Introduction & Scope

We value the trust you place in Mospely. This Privacy Policy ("Policy") explains what personal data we collect when you use the Mospely platform, how we use it, and the steps we take to protect your privacy.

This Policy applies to the mospely.onl website, mobile app, and all related services. By creating an account on Mospely, you are considered to have read and agreed to this Privacy Policy.

This policy has been developed in accordance with the Bangladesh Digital Security Act and applicable international data protection standards. We review and update this policy on a regular basis as needed.

2What Data We Collect

Mospely collects information from you at various stages. Below is a detailed breakdown of what we collect:

We do not store your full bank account or card numbers. Payment processing is handled through secure third-party gateways and that information never resides on our servers.

3How Your Information Is Used

Mospely uses your data only for legitimate, specific purposes — never for unnecessary or unauthorized activities. The primary use cases are outlined below:

• Account Management: For account registration, login, password recovery, and identity verification.
• Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
• Customer Support: To properly address your complaints or questions and resolve any issues.
• Security Assurance: To detect unauthorized access, money laundering, and fraudulent activity.
• Personalized Experience: To suggest bonuses, offers, and games tailored to your preferences.
• Legal Obligations: To comply with lawful orders issued by the Government of Bangladesh or its courts.
• Platform Development: To analyze usage patterns and improve the quality of our services.

4Data Sharing & Disclosure Policy

Mospely does not share your personal data with third parties — except in the limited circumstances described below:

• Payment Processor: To process transactions with mobile financial service providers such as bKash, Nagad, or Rocket.
• Technology Partner: With server hosting and cybersecurity service providers, subject to strict confidentiality agreements.
• Regulatory Authority: With government authorities to meet legal obligations.
• Fraud Prevention: With industry-level fraud detection agencies when required.

All third parties we work with are contractually required to comply with our privacy standards. Any partner found in breach of these obligations will have their relationship with us terminated immediately.

5Cookies & Tracking Technologies

Cookies are used to keep the Mospely website and app running smoothly. These are small data files stored on your device. The cookies we use include:

• Essential Cookies: To maintain your login session and ensure security — these cookies cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which pages are visited most — completely anonymized data.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from working properly.

6Data Protection Methods

Mospely uses industry-leading technology to keep your data secure. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
• Firewall & DDoS Protection: Servers are protected against unauthorized attacks.
• Regular Security Audits: Regular audits conducted by independent third-party security experts.
• Data Backup: Encrypted backups stored in multiple secure locations.
• Access Controls: Only authorized personnel are permitted to access specific data.

That said, no system can guarantee 100% security online. In the event of a security breach, we will promptly notify all affected users and take the necessary steps to address it.

7Your Data Rights

As a Mospely user, you have the following rights over your own data:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information we hold about you.
• Right to Erasure: You can request that your data be deleted after your account is closed.
• Right to Restrict Processing: You may object to the use of your data for specific purposes at any time.
• Right to Data Portability: You can request a copy of the data we hold about you.

To exercise any of these rights, contact our support team. We will respond within 30 business days.

8Protection of Minors

Mospely strictly does not collect — and has no intention of collecting — personal data from anyone under the age of 18. Our platform is for adults only.

If a parent or guardian believes their child has created an account on our platform, please contact us immediately. We will close the account without delay and permanently delete all associated data.

9Data Retention Period

Mospely does not retain your data longer than necessary. Below are the general guidelines for how long we keep different types of information:

• Active account information: retained for as long as the account remains active.
• Transaction records: up to 5 years after account closure (as required by law).
• Customer support records: 2 years after account closure.
• Anonymized analytics data: indefinitely retained (no personal information included).

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to you.

10Contact & Complaints

If you have any questions, requests, or complaints about this Privacy Policy, please get in touch. Our support team is available 24/7 to assist you.

This Privacy Policy was last updated in January 2026. If any changes are made in the future, you will be notified by email or platform notification.